Today I have to make two uncomfortable phone calls for work - without getting into the specifics, I have to admit I'm nervous about saying the "right" thing in order to not offend the persons on the receiving end. In my research in mitigating any further issues, I stumbled upon these tools in dealing with a difficult conversation. Read below - this advice is helpful for both your professional and personal life.
- Open the lines of communication and ask for input; this will
greatly reduce defensiveness.
- Acknowledge your counterparts willingness
to talk. Thank them for having the conversation with you - it will make the discussion a team effort. It will also make
having the next difficult conversation easier.
- Set a time limit. If you need to
continue the conversation, make an appointment to do so, that way things
aren't left hanging.
- Paraphrase each others' comments - recapping what you heard will help eliminate any miscommunication.
- Work out a
compromise. Relationships - professional or personally - are about compromise.
- Make a list of your questions as well as comments beforehand. It always makes it easier
to remember and stay on topic if you have something in writing. It
also helps you make certain you address the issue.
- Be okay with being wrong. Difficult
conversations don't always end the way you anticipate. Sometimes an
apology or a change of mind is appropriate.
- Respect expert advice. If you go to a therapist
or read something that defends or rebuts your opinions, take the time to
consider it. No one knows everything.
- Understand the emotional
component. Discuss your feelings and ask for theirs. Using "I" statements when
sharing your feelings will minimize any feelings of guilt or anger.
Wish me luck! =)
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